Terms and Conditions 2018-06-16T14:39:23+00:00

Terms and Conditions

1. General information

  • The owner of the Webshop is Dukada ApS
  • Type of Company: ApS
  • Danish Company number: 34 58 98 44
  • German VAT number: DE313030303
  • Adress: Diplomvej 381, 2800 Kg. Lyngby, Denmark
  • Telephone: +45 53 51 02 01
  • E-mail: info@dukada.com
  • Web: https://www.dukada.com

2. On these conditions

The webshop links to the DUKADA products listed at Amazon Europe marketplaces. Amazon Europe will fulfil orders from customers who buy our products at the Amazon marketplaces after having seen the product in our shop. The chosen Amazon marketplace gives more detailed information on the trade conditions. DUKADA ApS is “prime” seller at Amazon Europe with what this implies of delivery and customer service advantages. The following include some general points.

These conditions were last revised on 16 June 2018.

3. International Customers

If Goods are being ordered from outside The Kingdom of Denmark, import duties and taxes may be incurred once your Goods reach their destination. Dukada ApS is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Dukada ApS cannot guarantee that the packaging of your Goods will be free of signs of tampering.

4. Payment

Payment will take place through the Amazon payment channels.

5. Delivery

Delivery is fulfilled by Amazon Europe.

Shipping Options and delivery conditions are indicated at the chosen Amazon Europe Marketplace.

6. Warrant and right of complaint

DUKADA ApS provides warrants and rights of complaint under the Danish Sale of Goods Act provisions and applicable laws in general.

7. Returns Policy

a. You are entitled to cancel the agreement and return the goods within 30 days from the day you receive these.

To withdraw, you must within 30 days of receipt notify Amazon that you want to cancel your purchase. Follow the instructions given to you by Amazon on this.

b. Complaints

A complaint about a product or service purchased from us may be lodged to the Danish Consumer Complaints Board, Carl Jacobsen Vej 35, DK-2500 Valby. You may file your complaint via www.forbrug.dk.

The Online Dispute Resolution website of the European Commission may also be used when lodging a complaint. This is especially relevant if you are living in another EU country. The complaint is lodged here . When lodging a complaint you need to submit our mail address which is info@dukada.com.

8. Treatment of personal data

When you buy one of our products at Amazon linked to our shop, information on your name, address, telephone number and email address (or some of it) will be available for us. This information is necessary for us to register and eventually follow up on your order.

The information is stored as prescribed in the Accounting Law for 5 years beyond the accounting year.

All recorded data is processed in accordance with the provisions of the Danish Privacy Act. Your information will not be sold or given to any third party. As a user, you can always get access to what we have recorded on you and you can object to a registration under the rules of the Act.

9. Law and Jurisdiction

These Terms and Conditions and the relationship between you and Dukada ApS shall be governed by and construed in accordance with the Laws of Denmark and you agree to submit to the exclusive jurisdiction of the Courts of Denmark.