Terms and Conditions 2017-11-16T15:24:53+00:00

Terms and Conditions

1. On these conditions

These conditions apply to you as user of the Dukada Webshop and Dukada ApS as the owner of this Webshop. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you. These conditions were last revised on 7 February 2017.

2. General information

The owner of the Webshop is In.Tool ApS (subsidiary name Dukada ApS, which will be used in the following).

Type of Company: ApS

Danish Company number: 34 58 98 44

Adress: Diplomvej 381, 2800 Kg. Lyngby, Denmark

Telephone: +45 53 51 02 01

E-mail: info@dukada.com

Web: https://www.dukada.com

3. Business Customers

These Terms and Conditions also apply to customers buying Goods in the course of business

4. International Customers

If Goods are being ordered from outside The Kingdom of Denmark, import duties and taxes may be incurred once your Goods reach their destination. Dukada ApS is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Dukada ApS cannot guarantee that the packaging of your Goods will be free of signs of tampering.

5. Payment

On Dukadas Webshop you can pay with:

Visa / Dankort


Visa Electron





There is no fee for payment via debit or credit cards.

Payment by debit or credit card on Dukadas Webshop are done through a secure 128 bit encrypted SSL connection.

The payment for the goods is deducted only when the goods are shipped from our deposit. There can never be deducted a greater amount than what you have approved.

Once payment is made, and thus the order is completed, we will sent an order confirmation to the email address you provided when entering your details on the order form.

6. Delivery

We deliver throughout the EU and some other countries.

The Dukada Webshop will normally ship ordered goods 1-4 days after we have registered your order. If it – in special occasions – will take longer time you will be advised by e-mail.

You will be advised when the parcel is sent from our deposit.

Shipping Options and freight prices are indicated in the web-shop. It will also appear if we normally do not deliver to your country (concerns only countries outside EU). However, you are welcome to contact us to see if we would be able to deliver to your country and find a transport solution.

7. Prices

All prices on Dukadas Webshop are quoted in Danish kroner, Swedish kroner, Euro and British Pounds including 25 % VAT (“moms” in Danish). The VAT will be specified when ordering. Reservations are made for misprints, price changes and availability.

8. Warrant and right of complaint

Dukadas Webshop provides warrant and right of complaint under the Danish Sale of Goods Act provisions and applicable laws in general.

9. Returns Policy

a. You are entitled to cancel the agreement and return the goods within 14 days from the day you receive these.

To withdraw, you must within 14 days of receipt notify us that you want to cancel your purchase. The notice must be given by e-mail to info@dukada.com or by phone (+45 53 51 02 01). In your message you should make clear that you want to use your right of withdrawal.

You cannot exercise your right to withdraw by simply rejecting the goods without giving us clear communication on this.

You could eventually use this standard withdrawal form.


(Complete and return this form only if you wish to withdraw from the contract)

— To:

Dukada ApS,
Diplomvej 381,
DK 2800 Lyngby, Denmark

Or mail to info@dukada.com

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

— Ordered on (*)/received on (*),

— Name of consumer(s),

— Address of consumer(s),

— Signature of consumer(s) (only if this form is notified on paper),

— Date

(*) Delete as appropriate.


If you return the goods according to this clause, please attach a copy of the invoice and a description of why the product is returned. We will then make sure that your money is returned directly to your account.

b. The importance of the conditions of the product, when you send it back

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to determine the nature, characteristics and the way it works. In other words – you can try the product the same way as if you tried it in a physical store.

If the product is tested in addition to what is described above, we consider it as having been used, which means that you will only get part of or none of what you have paid back, depending on the product’s commercial value when we receive it.

In order to receive all what you have paid back if you return the product according to this clause you must therefore do the same as you can in a physical store. You can test the product, but cannot take it in actual use.

c. Refund of the purchase amount

If you regret your purchase according to clause 8.a you will get back the amount paid including delivery costs (excluding additional costs as a result of your own choice of delivery other than the least expensive type of standard delivery offered by us). However, in case of impairment that you are liable for (see point 8.b) this will be deducted from the purchase amount.

The refund will take place without undue delay and in any case within 14 days from the date on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same payment method that you used for the initial transaction.

We may withhold reimbursement until we have received the product, unless you have supplied us with evidence that the product has been sent back the in the conditions you have mentioned in your notice of return.

d. The product should be sent to the following address:

Dukada ApS.
Diplomvej 381
DK-2800 Kgs. Lyngby

e. Complaints

A complaint over a product or service purchased from us may lodged to the Danish Consumer Complaints Board, Carl Jacobsen Vej 35, DK-2500 Valby. You may file your complaint via www.forbrug.dk.

The Online Dispute Resolution website of the European Commission may also be used when lodging a complaint. This is especially relevant if you are living in another EU country. The complaint is lodged here http://ec.europa.eu/odr . When lodging a complaint you need to submit our mail address which is info@dukada.com.

10. Treatment of personal data

When you shop at Dukadas Webshop, you should at least inform your name, address, date of birth, telephone number and email address. This information is necessary for us to complete your order.

All the information you entrust to Dukadas Webshop is received unencrypted, while the electronic commerce is encrypted using a secure 128 bit encryption. Dukadas Webshop store as prescribed in the Accounting Law records for 5 years beyond the accounting year.

All recorded data is processed in accordance with the provisions of the Danish Privacy Act. Your information will not be sold or given to any third party. As a user you can always get access to what we have recorded on you and you can object to a registration under the rules of the Act.

11. Law and Jurisdiction

These Terms and Conditions and the relationship between you and Dukada ApS shall be governed by and construed in accordance with the Laws of Denmark and you agree to submit to the exclusive jurisdiction of the Courts of Denmark.